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Patient Relations

What Rule Do We Comply With Least?

My vote goes to “translation.” The rule is that you must use a qualified medical interpreter for any interview or discussion with a patient who does not understand English. How is lack of understanding defined? It is...

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Dumbing it Down: Where to Draw the Line?

Dumbing down medical information for patients can come in different forms. Some docs only provide the basics as to not overwhelm patients. Others may use a patronizing “you’ll be okay” tone that may be misleading. And recently a...

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One Step Closer to Third-World Medicine?

In a post 2 weeks ago, I discussed why elderly patients don’t get out of bed and walk when hospitalized. You can read it here. I wrote that a major reason that staff does not have time to walk patients is that they are too...

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Even More Problems With Patient Satisfaction Surveys

A paper in April’s JAMA Surgery journal noted that patient satisfaction ratings have very little to do with the quality of care provided by a hospital. The study analyzed data from 31 hospitals that participated in patient...

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Why Don’t Hospitalized Elderly Patients Walk?

Forty-three minutes—that’s the median length of time a hospitalized elderly patient spends standing or walking daily, reports a New York Times story. Not only that, the paper from which the 43 minutes number came also noted that...

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Improved Satisfaction After ED Visits

Patient satisfaction appears to be higher when emergency physicians contact them via email or phone briefly after a visit to the ED when compared with no contact. Researchers from Kaiser Permanente Medical Center found an...

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Impaired Mobility & Access to Subspecialty Care

Nearly one-quarter of subspecialists appear to be unable to accommodate patients with mobility impairments, according to American researchers. The authors suggest that better awareness is needed among providers of the...

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Say it Ain’t So, HIPAA!

Dear HIPAA: I’m sure you get a lot of hate mail, especially from folks in my profession, so when you got this letter from me you probably assumed it was more of the same.  Let me reassure you: I am not one of those docs. I do...

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When and How to Ask Your Doctor Questions

A patient wrote to me and asked when he should speak up and how to ask his doctor questions. I’m not sure I have all the answers. I hope some of my physician colleagues will comment. There is a fine and very fuzzy line between...

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Communicating More Effectively at ED Discharge

Emergency physicians face unique challenges in providing high-quality care due to distractions and time limitations that are common throughout ED settings. In most cases, emergency physicians have little or no previous knowledge...

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