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Patient Relations

New Rules for Paying MDs Proposed in NY

New York City’s Health and Hospitals Corporation (HHC), which runs 11 hospitals in four of the five boroughs of New York, is negotiating a new deal with the union representing some 3,300 salaried physicians. The corporation...

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Patient Satisfaction Surveys Are Bogus

Patient satisfaction surveys are flawed in many ways. Here are just a few: 1. Sampling is a huge problem. A description of why sampling is an issue can be found here. It’s a bit complex. To summarize, the validity of a survey is...

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The Truth About Lying to Patients

A recent survey published in Health Affairs found that 20% of nearly 2,000 physician respondents said that “they had not fully disclosed mistakes to patients for fear of being sued” in the past year. When I first heard about...

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Patients Clueless About Insurance Coverage

Not long ago, I blogged about a plastic surgeon who aggressively pursues patients who refuse to pay her bills. The state is suing her to make her stop and also considering lifting her medical license. You may want to take a look...

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Positive Patient Perceptions of ED Communication

Investigators in Connecticut have found that patient perceptions of communication with ED medical teams appear to be positive. Results indicate that patients perceived ED teams to be respectful and willing to listen. “Excellent”...

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Tools to Provide Best Care at Lower Cost

A report from the Institute of Medicine, available at www.iom.edu, identifies several tools that should reduce complexity of care as well as costs for the nation’s healthcare system. The report discusses computing power,...

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Top 10 Physician Burnout Triggers

It happened again. I was talking to a particularly sick patient recently who related another bad experience with a specialist. “He came in and started spouting that he was busy saving someone’s life in the ER, and then he didn’t...

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Do Your Patients Know Your Qualifications?

Education and training matter when it comes to who provides healthcare, but do most patients know the qualifications of their healthcare provider? A dozen states have now implemented laws that require healthcare providers to be...

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Nurse Staffing, Burnout, & Infections

The presence of urinary tract infections and surgical site infections appears to be significantly associated with patient-to-nurse ratios, according to a study from Rutgers University. Hospitals that reduced burnout by 30% had...

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Financial Reinforcement & Medication Adherence

University of Connecticut investigators have found that financial reinforce­ment interventions appear to significantly improve medication adherence. Interven­tions that were longer in duration, offered an average of $50 or more...

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